Sky Software is pleased to share with you Sky Horizon Quality & Guest Services solutions installation at the esteemed Time Onyx and Time Moonstone Hotels, providing rich features and interfaces, allowing for an efficient, automatic and instant control over all guest related requests.

Sky Horizon QMS guest services web-based platform latest release was recently installed at the prestigious InterContinental Cairo Semiramis, providing a set of rich features and interfaces. This includes the dynamic structure of administrative units, centralized multi-property management, advanced user roles and smart escalation management and enhanced report writer capabilities, all of which provided the hotel with more efficient, automatic and instant control over all guest related requests.

Horizon QMS guest services web-based platform was recently selected to be implemented at the prestigious Eko Hotels & Resorts in Lagos Nigeria, replacing its legacy system; HotSOS and providing a solid base and professional workflow to handle guest requests, follow up their incidents and complains and increase their satisfaction level through, and after their stay.

Sky Horizon Quality & Guest Services solutions were recently implemented at two IHG prestigious hotels in Qatar; Staybridge Suites Doha Lusail and Crowne Plaza West Bay Doha, providing both hotels with an optimal, advanced and automatic workflow to manage guest requests, glitches and incidents professionally and instantly.

Holiday Inn Yanbu has recently implemented Sky Horizon Quality and Guest Service Solutions (Horizon QMS) aiming to achieve optimal guest service and satisfaction and thus elevate the internet guest satisfaction heartbeat score of the hotel.

In its continuous efforts to boost the quality of its services, track and handle guest requests, incidents and complaints and create more immersive guest experience, Amwaj Rotana has recently enriched its current Horizon Quality Management System (Horizon QMS) suite with the installation of the Horizon QMS Glitch Management side-by-side with Horizon QMS Mobile applications.

ART Rotana Bahrain the newly luxurious 5 star hotel recently opened in Bahrain has implemented Sky Software’s Horizon Quality & Engineering Management systems to manage and optimize guest services and requests handling, in addition to automate service departments and engineering processes and workflow.