Sky Horizon G-Link is an innovative online portal that helps connect the guests directly with the hotel management. Through various tablet devices, G-Link gives hotel guests the option of evaluating their hotel stay or restaurant experience via a set of short questions while the guest is in the hotel. Dissatisfied guest scores will be sent directly through SMS or mobile notification system to hotel managers. This gives the management the opportunity to proactively respond to guest needs and compensate and retain their guests, thus ensuring maximum satisfaction of guests and hence elevate hotel satisfaction score in social media.
G-Link runs on tablets on front desk, outlets, and public areas to collect guest feedback about related services or processes.
Links
[1] https://www.skyits.com/print/497
[2] https://www.skyits.com/printmail/497
[3] https://www.skyits.com/products/quality-management/g-link