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Two Seasons Hotel migrates to the latest Sky Horizon QMS web-based platform

Published
24 Apr
2022

We are pleased to share with you another successful migration from Horizon QMS desktop legacy edition to the latest Horizon QMS guest services web-based platform, taken place this time at Two Seasons Hotel, which has immediately benefited from the system's rich features in having a better control over all guest related requests and incidents. These features have also automated the job movements, such as assigning the order automatically with agent load balancing to insure that all agents has the same amount of job orders assigned to them, and automatic extension of work order which better helped in applying the hotels standard of service. Another key feature is the auto-rescheduling of orders that cannot be completed while guest is in-house and instead QMS system will automatically pick up the next guest check out event and activate the work order. All this was available through a set of pre-defined smart rules to match the quality standards in the hotel.

Horizon QMS mobile app and web-based SMS and notifications interfaces were activated, enabling the management and agents to be instantly informed of the request status via live notifications and escalations, in addition to PMS Interface, which allows importing guest info and events such as check-in/out.

Horizon QMS glitch module on the other hand has enabled the management to trace the guest's glitches and take the proper action and add the compensation if required to make sure that the glitch is resolved and the customer is satisfied.

Finally, the advanced features in the inspection module made it much easier for the engineering department to maintain the equipment and the locations in the hotel.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.