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The Torch Doha selects Horizon Quality and Guest Management Solutions

15 Oct

Horizon QMS guest services platform was recently installed at the prestigious Torch Hotel in Doha, providing a solid base and professional workflow to handle guest requests, follow up their incidents and complains and increase their satisfaction level through, and after their stay.

The project included Horizon QMS Glitch Management System, which has instantly helped in improving the process of tracking and handling guest glitches, incidents and complaints throughout its professional instant and effective workflow of investigations and recovery of service procedures.

Horizon QMS Mobile application on other hand has granted the hotel service agents and management an online access from virtually any location to Horizon QMS data, which helped them to keep an instant monitoring of their service operations.

PMS Interface was also activated, enabling the hotel service agents to know the room status (OCC/VAC) and reschedule certain tasks depending on that.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.