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Sky Software's Quality & Guest Services Solutions Stand Out at Towers Rotana Dubai

Published
05 Oct
2016

A suite of Sky Software's advanced quality management and guest services management solutions were recently implemented at Towers Rotana with the aim of boosting the quality of the hotel's services and providing their guests with a valuable and memorable experience.

The suite included Horizon Quality Management (Horizon QMS), which has successfully provided the service departments at the hotel with an effective and streamlined workflow, where guest requests can instantly and easily be assigned, tracked and closed.

Moreover, Sky Horizon Interactive Voice Response System (IVR) was implemented, providing more options for the users to access Horizon QMS system (assign, finish or cancel work requests) by dialing the IVR number and follow its standard voice guided steps.

Finally, the hotel management has highly benefited from the advanced features and notifications in Horizon QMS Mobile Android, which has obviously helped in simplifying all the communication channels between the service departments through providing instant alerts and notifications to hotel service agents and management about any guest request through a standard workflow and escalation service system. On the other hand, hotel users can now instantly access all the options related to the work request life cycle starting from adding the request all the way until completion.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.