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Makkah Millennium Towers shifts to Sky Horizon Quality & Guest Services Solutions

25 Nov

Sky Horizon Quality & Guest Services solutions were recently installed at the prestigious Makkah Millennium Towers, The project included a full installation for Horizon Quality Management and Horizon Glitch Management Systems, which have immediately helped the service departments at the hotel to follow up and handle guest's requests, glitches and incidents instantly and efficiently. Loss & Found feature in Horizon Glitch Management system was also a distinguished add on to the hotel.

On the other hand, Horizon QMS Mobile and Horizon QMS Mobile Android systems have provided a better track for guest requests from virtually any location through tablets and smart phones, whereas Horizon QMS Dashboard has enabled the hotel management to monitor the overall operational service performance, which provides an instant, real time and quick identification for essential services KPIs.

Moreover, Sky Horizon Interactive Voice Response System (IVR) was successfully implemented, enabling the users to assign, finish or cancel work requests by dialing the IVR number and follow its standard voice guided steps.

Finally, the engineering department at the hotel has benefited from the advanced features in Horizon Engineering & Maintenance Management, which provided a better control over rooms & equipment’s preventive maintenance, meter reading and other engineering tasks.

The hotel management was highly impressed with the installed systems, which helped in creating a seamless and reliable standard workflow to help both; services and engineering departments to manage all their tasks and requests instantly and efficiently, especially with the advanced opera interface, which allowed to import room status and guest profiles automatically.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.