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Intercontinental Jeddah upgrades to the next generation of QMS

Published
30 Mar
2022

We are glad to announce the successful migration at the distinguished Intercontinental Jeddah to Horizon QMS guest services web-based platform, providing a solid base with advanced features, reports and interfaces to manage all guest related request efficiently, automatically and instantly.

Horizon QMS mobile app and web-based SMS and notifications interfaces were activated, enabling the management and agents to be instantly informed of the request status via live notifications and escalations, in addition to PMS Interface, which allows importing guest info and events such as check-in/out.

Horizon QMS glitch module on the other hand has enabled the management to trace the guest's glitches and take the proper action and add the compensation if required to make sure that the glitch is resolved and the customer is satisfied.

Finally, the advanced features in the inspection module made it much easier for the engineering department to maintain the equipment and the locations in the hotel.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.