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InterContinental Cairo Semiramis upgrades to Sky Horizon Quality & Guest Services Management

Published
10 Feb
2021

Sky Horizon QMS guest services web-based platform latest release was recently installed at the prestigious InterContinental Cairo Semiramis, providing a set of rich features and interfaces. This includes the dynamic structure of administrative units, centralized multi-property management, advanced user roles and smart escalation management and enhanced report writer capabilities, all of which provided the hotel with more efficient, automatic and instant control over all guest related requests.

The hotel has also benefited from the interactive dashboards, requests workflow management and the advanced glitch management.

The project has also included activating the QMS Mobile Native App and Mass web based SMS and notifications interface, which allows the management and agents to be instantly informed of the guests request status via live notifications and escalations, in addition to Opera Interface, which allowed importing guest info and events such as check in/out.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.