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IHG Hotels Upgrade to the next generation of Sky Horizon QMS

Published
09 Jan
2020

Sky Software is pleased to share the successful installation of the latest Horizon QMS guest services web-based platform at the prestigious InterContinental Riyadh, Dar Al Iman InterContinental, InterContinental Dar Al Hijrah Madinah and Crowne Plaza Riyadh RDC Hotel & Convention Hotels.

The system has immediately provided the hotels with a set of rich features and interfaces, plus a dynamic structure of administrative units, centralized multi-property management, advanced user roles and escalation management and enhanced report writer capabilities. The system has successfully created a solid and efficient base to manage all guest related request efficiently, automatically and instantly; while making the most out of the activated interfaces, including; Mass web based SMS and notifications interface, which allows the management and agents to be instantly informed of the request status via live mobile notifications and escalations. While Sky Horizon Interactive Voice Response System (IVR) was successfully implemented, enabling the users to assign, finish or cancel work requests by dialing the IVR number and follow its standard voice guided steps. Opera Interface was also activated allowing to import guest info and events such as check in/out.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.