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Crowne Plaza Dubai migrates to Sky Horizon Quality & Guest Services Management

Published
03 Jun
2021

Sky Horizon Quality and Guest Services Management was recently installed at the prestigious; Crowne Plaza Dubai, replacing its legacy system and providing a set of rich and advanced features, which made it much easier to have access to all guest requests, problems, and preferences instantly as they emerge, so that proper actions can be carried out promptly by the related service department, with the objective of guaranteeing the best quality services delivered to hotel guests on time while reaching higher guest satisfaction.

Mobile App and Mass web-based SMS and notifications interfaces were activated, enabling the management and agents to be instantly informed of the request status via live notifications and escalations, in addition to PMS Interface, which allows importing guest info and events such as check-in/out.

QMS glitch module on the other hand has enabled the management to trace the guest’s glitches and take the proper action and add the compensation if required to make sure that the glitch is resolved and the customer is satisfied.

Finally, the advanced features in the inspection module made it much easier for the engineering department to maintain the equipment and the locations in the hotel.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.